Terms of Service.

You must be at least 18 years old and able to enter into a legally binding contract under the laws of Scotland. You must provide accurate information when creating your account and keep it up to date. You are responsible for safeguarding your password and for any activity that occurs under your account.

SeamBase is a software-as-a-service tool that helps fashion brands track production orders, communicate with manufacturers, and store related files and notes. The Service is provided “as is” and “as available”. We may add, remove, or modify features at any time. We do not guarantee that the Service will be uninterrupted, error-free, or that it will meet your specific requirements.

New accounts receive a free 7-day trial. After the trial, continued use requires an active paid plan (currently £29/month for Studio or £79/month for Brand, with annual equivalents). Plan features and storage limits are described on the pricing page and may change with reasonable notice. All fees are stated in pounds sterling (GBP) and exclude VAT where applicable.

Payments are processed by Stripe Payments UK, Limited. By providing payment details you authorise us, via Stripe, to charge the applicable fees on a recurring basis. Subscriptions auto-renew until cancelled. You can cancel at any time from the billing portal; cancellation takes effect at the end of the current billing period.

Refunds. Fees already paid are non-refundable except where required by law. We may issue discretionary refunds at our sole discretion. If we materially reduce the Service in a way that adversely affects you, you may request a pro-rated refund of the unused portion of fees prepaid for the affected period.

We may change pricing on at least 30 days’ notice. Price changes do not apply retroactively. If you do not accept a price change, your remedy is to cancel before the new price takes effect.

You retain ownership of all orders, files, messages, contact details, and other content you submit to the Service (your “Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display your Content solely to operate and provide the Service to you. We do not sell your Content. We do not use your Content to train machine-learning models.

You represent and warrant that you have all rights necessary to submit your Content to the Service, that your Content does not infringe any third party’s intellectual-property rights, and that it complies with applicable law.

On request you can export your data as CSV or by downloading files directly. On account closure we will retain your data for up to 30 days to allow recovery, after which it will be permanently deleted, except where retention is required by law.

Security measures. We apply commercially reasonable technical and organisational measures to protect your Content, including private file storage, server-issued time-limited download links, row-level access controls on the database, encryption in transit, encryption at rest where supported by our infrastructure providers, and rate limiting on unauthenticated endpoints. These measures are described at a higher level in our Privacy Policy and may evolve as the Service changes. They are reasonable safeguards, not a guarantee against every form of compromise; we do not warrant that the Service or its underlying infrastructure will be free of vulnerabilities or that unauthorised access can never occur.

You agree not to use the Service to:

• store or transmit material that is unlawful, infringing, counterfeit, defamatory, harmful, or otherwise objectionable;
• operate any scheme involving forced labour, modern slavery, or other practices prohibited under the UK Modern Slavery Act 2015;
• send unsolicited bulk email, “spam”, or messages that violate anti-spam or marketing laws (including PECR);
• attempt to gain unauthorised access to the Service, other accounts, or underlying infrastructure;
• reverse-engineer, decompile, or attempt to derive the source code, except to the extent permitted by mandatory law;
• resell, sublicense, or commercially exploit the Service outside the rights expressly granted in these Terms;
• upload viruses, worms, Trojan horses, or other malicious code, or engage in any activity that interferes with the Service for other users.

We may suspend or terminate accounts that violate these rules, immediately and without refund where the violation is material or where required by law.

The Service generates per-order links (the “Update Link”) allowing third parties (your manufacturers) to update an order’s status, upload files attached to that order, view files you have attached to that order, and send messages, without registering an account. Each Update Link is scoped to a single order. Possession of the Update Link is treated as authority to act on the order it refers to.

You are responsible for who you share Update Links with and for the consequences of their use, including any access to files attached to the relevant order. If you believe an Update Link has been shared beyond its intended recipient, you should rotate it from the order’s settings or contact us. We are not a party to the relationship between you and your manufacturers and do not monitor the contents of files, messages, or other Content transmitted via the Service.

The Service relies on third-party infrastructure including, without limitation, Supabase (database + storage), Vercel (hosting), Cloudflare (CDN + bot mitigation), Resend (transactional email), and Stripe (payments). Your use of the Service is also subject to those providers’ terms where applicable. We are not liable for third-party outages or actions outside our reasonable control.

The Service, including all software, design, copy, trademarks, and documentation, is owned by SeamBase and protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service in accordance with these Terms. Nothing in these Terms transfers any ownership of our intellectual property to you.

The Service is provided “as is”. To the maximum extent permitted by law, we exclude all warranties, conditions, and representations, whether express or implied, statutory or otherwise, including but not limited to implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and uninterrupted use.

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under the laws of Scotland.

Subject to the paragraph above, our total aggregate liability under or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you to SeamBase in the twelve (12) months immediately preceding the event giving rise to the claim, or, if no fees have been paid, £50.

In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of business, loss of goodwill, loss of data, loss of opportunity, or loss of anticipated savings, even if advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless SeamBase, its founders, employees, contractors, and affiliates from any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your Content; (b) your use of the Service; (c) your violation of these Terms; or (d) your violation of any law or third-party right.

You may stop using the Service at any time and cancel your subscription from the billing portal. We may suspend or terminate your access to the Service immediately if you breach these Terms, fail to pay fees when due, or where required by law. On termination, your rights to use the Service end and we may delete your account and Content in accordance with section 4.

We may amend these Terms from time to time. If we make material changes we will provide at least 14 days’ notice by email or by posting a prominent notice in the Service. Continued use of the Service after the effective date of the changes constitutes acceptance.

Notices to you may be sent to the email address associated with your account. Notices to us must be sent to seambase.contact@gmail.com.

These Terms are governed by the laws of Scotland. You and we agree that any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Scotland, except that we retain the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country.

Before commencing any legal proceeding, the parties agree to attempt in good faith to resolve any dispute by negotiation, with written notice given to the other party at the address above.

Force majeure. We will not be liable for any failure or delay in performance caused by events outside our reasonable control.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.

No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a successor in connection with a merger, acquisition, sale of assets, or similar transaction.

Entire agreement. These Terms, together with our Privacy Policy and Cookies Notice, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements or understandings.